Team Leading Learning Outcomes


Level 2 Team Leading Learning Outcomes

(M3.01)

Solving problems
and making decisions

** Mandatory **
  1. Know how to describe a problem, its nature, scope and impact
  2. Know how to gather and interpret information to solve a problem
  3. Know how to solve a problem
  4. Know how to plan the implementation and communication of decisions

(M3.02)

Understanding change
in the workplace

** Mandatory **
  1. Understand change in an organisation
  2. Understand the effects of change on people and finance in an organisation

(M3.03)

Planning change
in the workplace

** Mandatory **
  1. Understand the forces for change in an organisation
  2. Understand planning for change in an organisation
  3. Understand continuous improvement in an organisation

(M3.04)

Achieving objectives through time management

** Mandatory **
  1. Know how to use effective time management to prioritise and achieve objectives

(M3.05)

Writing for business
  1. Know how to write a report

M3.06

Managing creativity and
innovation in the workplace
  1. Understand the importance of creativity and innovation for the organisation

(M3.07)

Obtaining information for effective management
  1. Know how to gather information
  2. Know how to validate and analyse information and draw conclusions
  3. Know how to design and analyse questionnaires

(M3.08)

Managing customer service
  1. Understand basic customer service
  2. Know how to care for the customer

(M3.09)

Giving briefings and making
presentations in the workplace
  1. Know how to conduct a briefing or presentation

(M3.10)

Introduction to leadership
  1. Understand leadership styles
  2. Understand leadership qualities and review own leadership qualities and potential

(M3.24)

Understanding organisations
in their context
  1. Understand the context within which an organisation operates
  2. Understand the financial environment within which an organisation operates
  3. Understand the economic environment within which an organisation operates

(M3.27)

Working with costs and budgets
  1. Know how to work to a budget
  2. Understand costs within an organisation

(M3.32)

Communicating one-to-one
at work
  1. Understand the impact of non-verbal communication
  2. Understand the importance of one-to-one communication
  3. Know how to conduct interviews in the workplace

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